FAQ

Faq

FAQ

How are the magazines shipped?
The magazines are delivered by post to the address entered, or by courier if specified at the time of purchase, with related shipping costs. Check that you have entered your details correctly. In the event of an error, we will not be liable for non-delivery.
Does my subscription ``auto-renew`` itself?
No, in the last edition of your subscription (6th edition) you will find a notice of expiry and if you decide to make a new payment by the end of the two-month period, you will not lose any edition and will receive a small gift. If you do not make any payment, your subscription will be terminated.
How does it work for renewal?
Through the site, just log into your personal area in your account and click on “renewal” in the order history.
What happens if the magazine doesn't arrive?
Call +39 3883478793 or send an email to sales@giulianaricama.com notifying failure to deliver and it will be managed by our operators.
Do you also deal with cross stitch?
No, except in a completely sporadic way.
Are there drawings and diagrams in the magazine?
Yes, the magazine reports the drawings in reduced format and diagrams. If something is missing it may be due to a question of space, so it will be provided in the “patterns” section of our site or the reason is due to copyright reasons.
In what months are the magazine released?
January, March, May, July, September, November.
What payment methods do you accept?
Bank Transfer, PayPal, Credit Card.

Dear readers,
Today we have to communicate some sad news to you.
Unfortunately, despite the efforts of the company, the investments made and the commitment of our team, we have to face reality: the production costs of the magazine have been exceeding the receipts for too long.
We regret having to inform you that Giuliana Ricama will close and the last printed issue will be edition no. 47 of July-August 2022.
As we all know, passion is not enough and it is essential for a company to make ends meet.
We had embarked on the path of the English version thinking that we could, perhaps naively, fascinate foreign embroiderers with Italian embroidery techniques, but we encountered great difficulties.
Some people have always shown great confidence in Giuliana Ricama, and have supported and promoted it with great enthusiasm and perseverance. We can only be grateful to all of them, as well as to all our readers.
We ask those who have active subscriptions to wait for our communication which will be sent by email for the management of the remaining copies by the end of June.
Please do not worry, the situation will be under control and handled responsibly.
With great disappointment,
a hug from all the staff